Please contact the RepublicUnion customer service team at [email protected] regarding any queries relating to our website.
For your convenience, you can find answers to the most frequently asked questions on our FAQ page. Please check if your question is listed prior to calling our help desk.
RepublicUnion Head Office
Louie House, Lancaster Road,
Tyne & Wear,
(Monday – Friday, 9.30am-4.30pm)
Online Order Returns Policy:
If you are not completely satisfied with your purchase, simply return the item(s) in its original packaging and with all its original tags to us within 14 days of receipt, any other returns will be dealt with on an individual basis. Please note we do not provide free returns so any items you wish to return will need to be returned at your own expense.
Christmas Returns Period – For all orders placed after the 1st of December the final returns date is extended to the 15th of January. Please note any orders returned and received after this date will not be processed and will be returned back to you.
If you are returning a non-faulty item under the Distance Selling Regulations, then the cost of returning the item to us is your liability. Please note the item is your responsibility until it reaches us; for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post. The delivery charge will only be refunded for faulty goods made under the Distance Selling Regulations.
Please complete the returns form enclosed with your order before returning the item(s) back to us. Please state your order number, your product names and whether you would like a refund or an exchange. Without these details we will not be able to proceed.
All information regarding the return or exchange must be filled in correct on the returns form, from this our Returns Team can distinguish what refund means you require. If you require a different size/colour of the same item, please indicate so in your returns form and follow the returns process stated on the returns form. If the new size/ colour are unavailable we will refund your card and email you to inform you of this.
Once your item(s) have been received by our returns department, we will then email you to advise. Then please allow up to 7 working days for your return to be processed and if an exchange for requested please allow another working to day for receipt of new goods. We will then email you informing you your new goods have been dispatched. In the case of a refund being requested please allow up to 4 working days for your refund to be processed and show in your bank account. Once a refund is processed you will receive a return confirmation email (the email will be sent to the same email address as your order confirmation).Please note your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.
If due to human error a mistake is made when processing your return we sincerely apologise. Please get in touch with our Customer Service Team at [email protected] and who will endeavour to solve all issues. If you were expecting a replacement but you were refunded instead this may be because we were unable to exchange the item successfully. In this case we would automatically issue you with a refund and email to advise.
Please note in the interests of hygiene we do not offer refunds or exchanges on underwear unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all product tags undamaged.
In the unlikely event that you do not receive an email within 10 days of posting your parcel to us, please get in touch with our Customer Service Team and we will confirm receipt of parcel.
We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging must be retained. Goods should not be soiled, torn or damaged
All Le Breve International Ltd products sold online have a warning label which if removed will mean goods will not be accepted back by our Returns Team. Please ensure this and all tags are not removed. All items returned must be sent to our Head Office address as stated below and on our Contact Us page.
Returns Department Louie House Lancaster Road Dunston Ind Est Gateshead Tyne & Wear NE11 9JR UK
If you have returned your parcel using Recorded Delivery or another service that can be tracked, please advise all reference numbers to us.
If you did not receive a returns form or this has become lost please contact our Customer Service Team at [email protected] and we will be happy to send you over a new one.