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    FAQ'S

    Please contact the RepublicUnion customer service team at [email protected] regarding any queries relating to our website.

    For your convenience, you can find answers to the most frequently asked questions on our FAQ page. Please check if your question is listed prior to calling our help desk.

    Address:
    RepublicUnion Head Office
    Louie House, Lancaster Road,
    Dunston,
    Gateshead,
    Tyne & Wear,
    NE11 9JR
    Email:[email protected]

    (Monday – Friday, 9.30am-4.30pm)

    What do I do if there is a problem with my order?

    • Please contact our customer service team at [email protected]

     

    What payment methods do you accept?

    • We accept most card types such as Visa, Visa Debit, MasterCard, MasterCard Debit and Paypal

     

    Can I cancel my order?

    • No I’m afraid once an order has been placed it cannot be cancelled

     

    I have a query related to overseas orders?

    • You can only order from countries we can deliver to. Please see the list of countries. For any other overseas queries please contact our customer service team at [email protected]

     

    I have received my order but one of the items I ordered is missing?

    • Please contact our customer service team at [email protected]

     

    I have received an incorrect item

    • Please fill in the incorrect item part on your returns form and send the order back to us and we will send you out the correct item

     

    Why is my promotional code not working?

    • Please check that the code/link you are using is still valid. All codes are case sensitive so please try in capitals and in lower case before contacting us if the problem persists please contact our customer service team at [email protected]

     

    What couriers do you use?

    • Our couriers include Parcel Force, Royal Mail and DHL. To find out which courier delivers to your address, please see our delivery page.

     

    How can I track my order?

    • Once your order has been dispatched, you should receive an email containing your tracking number and courier. If you have not receive this email, simply log into your account to find your tracking number then visit your listed courier’s website to see the status of your order. If your tracking number is not available please contact our customer service team who will be happy to help.

     

    Do you deliver to the Channel Islands?

    • Yes we do, please see Delivery page for a full list of delivery locations

     

    How can I contact your couriers?

    • If you have any problems with your delivery please contact your courier who will be happy to help with any problems

     

    Do I need to sign for my delivery?

    • If you are in when we deliver, our driver will ask you to sign for your delivery. If you are out and if they can, our couriers will leave your parcel in a secure location at your property or with a neighbour. The driver will leave a card informing you of your parcels location, or to rearrange delivery

     

    What is your returns policy?

    • Please see our returns policy page

     

    How do I return an item by post?

    • Simply send the item back to us securely to the address provided on your returns form. Please see our returns policy page for more information

     

    How long does it take to process a return?

    • Once your return has arrived back at our returns department, please allow 2 working days for a return to then be processed

     

    Will my postage be returned if my items are damaged or faulty?

    • As long as it is a manufacturing fault, all postage costs will be refunded to the card used to place the order

     

    Will my postage be refunded if my items are unsuitable?

    • No im afraid postage is only refunded in the case of a manufacturing fault

     

    My parcel is over 5kg and the post office will not accept the parcel, what can I do?

    • Please contact our customer service team who will be happy to help

     

    How do I find out the sizes of products?

    • Please visit our size guide for any sizing queries
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