Please contact the RepublicUnion customer service team at [email protected] regarding any queries relating to our website.
For your convenience, you can find answers to the most frequently asked questions on our FAQ page. Please check if your question is listed prior to calling our help desk.
RepublicUnion Head Office
Louie House, Lancaster Road,
Tyne & Wear,
(Monday – Friday, 9.30am-4.30pm)
Once your order has left our premises, you’ll receive a confirmation email from us letting you know your parcel’s on its way. This email will inform you of your allocated courier and include your tracking number. We aim to dispatch all orders placed before 2pm the same day however this may change for Bank and Public holidays.
Our Couriers deliver between the hours of 8am – 6pm.
Our couriers may require you to sign for your parcel, however don’t worry if you aren’t around when your parcel is delivered, the courier will leave it in a safe place or with a neighbour. Alternatively if none of these options are available, they will leave a calling card to confirm a more appropriate time to delivery your goods, or if you wish for your item to be delivered somewhere else such as a ‘shed’ for example please make this known in the special instructions box seen on the checkout page.
Tracking your order;
You can track your order in 3 simple steps:
1. Find your dispatched email which has your allocated courier
2. Go to your allocated couriers website
3. Type tracking number into the search box and click track
Standard Delivery 2-4 working days – £1.99 – Calculate shipping when in basket
Delivery days are between Monday – Friday. There are no deliveries on weekends or Bank Holidays.
Please note certain remote parts of Scotland, Ireland, Highlands and Channel Ireland’s may experience short delays on this service.
If you have provided a contact number on your order you will receive a text message informing you when your parcel is out for delivery.
Next Working Day – up to £2.50*
Next day delivery is only available Monday – Friday on orders placed before 2pm. This service is not available on Weekends and Bank holidays. Next working day orders placed after 2pm on a Thursday may not be delivered till the following Monday.
Certain areas are not eligible for Next Day delivery; you will be informed of this when entering your delivery address at the checkout and will default to you allocated delivery option.
UK Non Mainland Delivery – ( 2-4 working days ) £5.99
*Please note we cannot guarantee for Next Working Day delivery or over the weekends.
*Please note orders placed after 3pm cannot be guaranteed for next working day delivery.
*Next Day delivery does not apply to Highlands and Islands.
*Channel Island delivery refers to Jersey and Guernsey only
*Please note final standard delivery date to ensure your goods arrive before Christmas is 19/12/18 by 2pm
*Please note final next day delivery date to ensure your goods arrive before Christmas is 20/12/18 by 2pm